If you are having trouble deleted a file from your printer queue, you might have to resort to a terminal line command.
1) Open up "terminal" by searching for it with Spotlight or going to "/Applications/Utilities/Terminal"
2) then, at the prompt type the following:
lprm -
3) This should remove it from the queue. If not, you can reset the print system.
If step 2 above did not work: To reset the print system, go to the printer system preference dialog, right click your printer and choose reset print system. After which you will have to re-add your printer.
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